Settings

In your personal settings panel in Teamwork, you can change your avatar, select a different language, access online Help, access Mitel privacy and terms information, provide feedback to improve Teamwork, logout of Teamwork, send log files to Mitel Support, and identify the Teamwork version number.

To use any of these features, click your name in the top-right corner of the Teamwork interface to open the settings panel.

Change Your Avatar

In the settings panel, click your avatar, which defaults to your initials, to open a menu displaying options. Choose the desired option and follow the prompts. For more detailed instructions, see the Avatars topic.

Select a Different Language

In the settings panel, click Language and select the desired language. You can choose from English, Español (Mexican), and Français (Canadien).

Access the Online Help (Documentation)

In the settings panel, click Help to open the online help for the selected Language.

Access Privacy and Terms of Service Information

In the settings panel, click Privacy & Terms, and select any of the following options:

EULA (End User License Agreement): Downloads the Mitel Teamwork End User License Agreement PDF file.
Privacy Policy: Opens the Mitel Application Privacy Policy web page that provides options for viewing in English, Francais, or Deutsche.
Fair Use Policy: Opens the "Storage and Bandwidth Usage Policy" section of the Mitel Teamwork for Web and Desktop article. You can also see this information in the Support topic.

Share Feedback about Your Experiences Using Teamwork

In the settings panel, click Share Feedback. This opens the Mitel CloudLink UserVoice feedback site where you can post new ideas for improving Teamwork or any other Mitel application. You can also vote for and add comments to existing ideas already submitted by other Mitel application users. To post a new idea, type your idea in the first text box, click the Post a new idea button (if it appears), select a category from the menu below, enter a description of your idea, enter your email address, select the terms of service checkbox (if it appears), and click the Post idea button.

Logout of Teamwork

In the settings panel, click Logout. You will no longer receive notifications until you log in again.

Note: If you exit or log out of the Teamwork for Desktop application, the Connect client continues to function normally, but messaging functionality is disabled. To enable messaging functionality again, you must log out of the Connect client and then sign back in to the Connect client, which automatically signs in to Teamwork. For more information, see the "Accessing the Teamwork for Desktop Application" section of the Access to Teamwork topic.

Identify the Version of Teamwork You are Using

Click your name in the top-right corner of the Teamwork interface and the version number is displayed at the bottom of the settings panel.

Send Log Files to Mitel Support

In the settings panel, click Send Logs. Enter the details about the issue in the "Describe the issue here" field and click Send. The message along with the zip file of your logs are sent to the Mitel Support team.

Report a Crash

If the Teamwork for Desktop application crashes, do the following to submit a crash report:

Restart the application.
Upon restart, click Send Email. The application creates a new email message with the dump (crash) file attached.
Enter your email address and click Send.