Permissions and Notifications

When you log in to the Mitel One application for the first time, the use of certain features will generate a prompt asking for permission to access areas of your device. To enable the application to be fully functional, select the Allow or OK option for each prompt that asks for your permission. If you choose to Block or Don't Allow any of these prompts, you will not be able to use the associated features.

The following list describes each type of permission and the associated features.

Notifications (iPhone only) — Allows the app to display notifications when you receive calls and messages.
Contacts (iPhone and Android) — Allows the app to access (sync) the personal contacts you have saved on your mobile phone to communicate with these contacts from the app.
Microphone/Record Audio (iPhone and Android) — Allows the app to record your voice for use during a phone call.
Phone Calls (Android only) — Allows the app to manage phone calls and call history.
Run in the Background (Android only) — Allows the app to run in the background and stop optimizing battery usage. The app must be open or running in the background to receive calls and messages.
Photos (iPhone and Android) — Allows access to your phone’s stored images to update your avatar or include in a message.
Camera/Take Pictures (iPhone and Android) — Allows access to your phone’s camera to take a picture to update your avatar or include in a message.

To change your permissions, open the Settings menu on your mobile phone (not in the Mitel One application) and use the following guidelines. The exact steps will be different depending on the OS version of your phone.

iPhone users — Navigate to Settings > Mitel One, and change the access setting for the desired features.
Android users — Navigate to Settings > Apps or Application Manager > Mitel One > Permissions, and change the access setting for the desired features.

Note:

Devices running Android 6 or later include battery optimization features, which improve battery life by placing apps that are inactive in Doze mode or App Standby. These battery optimization features can prevent the Mitel One app from displaying incoming message and call notifications when the app is running in the background or closed. To receive incoming messages and call notifications in the Mitel One app, the user must turn off battery optimization options in the mobile device.
There are two categories (OS default and mobile device type specific) of Android mobile device battery optimizations that a Mitel One user must be aware of. The app prompts the user to disable battery optimization if it is set as the default OS option; however, the user must specifically check the battery optimization settings specific to your device.
1. Default — When an app user logs in to the Mitel One app or starts the app, the app user must select Allow and then Allow again if the "Run in the Background" prompt requests a confirmation to allow the app to run in the background. Selecting Allow will disable battery optimization related to the Mitel One app. If you select Deny, the app may not receive message and call notifications when the app is running in the background or closed.
2. Device Specific — Many Android mobile devices have additional battery optimization settings and options (such as Performance Mode, Power Savings mode, Ultra Power Savings mode, and Manage All Automatically) that impact the app from receiving notifications. Also, there are several user options related to the app receiving notifications. Refer to the user guide for your specific Android mobile device type to ensure that the battery optimization and notifications options are so set as to allow Mitel One app incoming message and call notifications when the app is running in the background or closed.
When a device is set to Low Power Mode, you might experience unpredictable application behavior. It is recommended to charge the device to overcome this behavior.

For all mobile devices with Android 13, after installing the Mitel One mobile application, notifications from the application are blocked.

To give permission to the application, do either of the following:

When you receive a notification while using the application, click Allow in the prompt.
Go to Settings > Apps > Mitel One > Notifications and then enable the toggle button next to Show notifications.

Error Notifications

If there are problems with your network connectivity, a The device is currently offline banner appears. When this occurs, you may be unable to use the app features. If this issue persists, contact your IT administrator.
If there are problems with the softphone in the application, a Call service not available banner appears. The softphone might be unregistered due to a network outage or the CloudLink Platform or the PBX might be blocking the softphone registration. When this occurs, you will not be able to place or answer calls using the application. If this issue persists, contact your IT administrator.

Badge Notification

iOS
This feature displays a number over the app icon on the home screen of your phone. This is the total number of your missed calls plus unread messages. To enable this feature, go to Settings > Notifications, select Mitel One, and enable the Badges toggle.
Android
This feature displays a number over the top of the app icon on the home screen of your phone. This is the total number of unread messages when there is an active notification in the Notification Center. To enable this feature, go to Settings > Notifications, enable the App icon badges toggle. (The App icon badges setting is enabled for all apps, but you can disable it for an individual app by selecting that app in Notifications.) The exact locations for the App icon badges settings may change depending upon the device type.

Call Notifications

Incoming calls generate different on-screen notifications depending on a variety of scenarios for your app and your mobile phone. To learn more, see Answer or Decline a Call.

Message Notifications

Incoming messages generate different on-screen notifications depending on a variety of scenarios for your app and your mobile phone. To learn more, see the iPhone or Android section of Respond to a Message.

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