This section explains configuration procedures common to
activities, branches, and branching conditions.
Note: Branches route interactions to different portions of a
workflow. Branching conditions represent the circumstances an interaction
must match to follow a particular branch.
Common activity options include
- Adding and removing expressions
- Selecting expressions
- Grouping expressions
- Adding activities to workflows
- Cutting, copying, and pasting activities and branches
- Deleting activities and branches from workflows
- Naming activities and branches
- Editing branching conditions
- Changing the order in which branches are evaluated
- Reporting on branches and branching conditions
- Annotating activities and branches