The following sections provide a walkthrough of Ignite’s interface. While this section contains some procedures for viewing and orienting Ignite, agents can access in-depth information on how to use Ignite by following the cross-references throughout.
The following figure illustrates Ignite’s UI, in the My Folders view. This is the view where agents perform most of their tasks related to handling multimedia interactions.
Note:
If you display taskbars on multiple monitors, maximizing Ignite on the secondary display does not cover the taskbar and in some instances causes the taskbar to obscure a portion of Ignite. To correct this, see the following Mitel Knowledge Base article: http://micc.mitel.com/kb/KnowledgebaseArticle52017.aspx.
Figure 1. The Ignite UI for handling multimedia interactions
