PC Keyboard

Function

Key Label

Operation

Cancel

(- key)

  or 

Cancel the call.

Release

(+ key)

  or 

 Transfer or release the call.

Answer

(Enter key)

  or 

 Answer calls.

Hold

(. Del key)

  or 

 Place a call on hold.

Feature Access #

( / key)

Used for feature access or as commands when interacting with a voice mail system.

Feature Access *

( * key)

Not applicable

Same as above.

Dial

(0-9 keys)

Not applicable

 Dial Numbers.

Correction

(Backspace key)

  or 

Delete digits, correct digits.

Increase Volume

(Up arrow key)

 +

 Adjust ringer volume and Adjust Headset or Handset volume.

  + 

Decrease volume (Down arrow key)

  + 

Same as above.

  + 

Function

Key Label

Operation

Bulletin Board

  or 

Opens the Bulletin Board tools window where you can post or access information that is shared with other operators, for example, speed dial numbers. 

Busy Lamp Field

  or 

Opens the Busy Lamp Field tab in the Directories Area where you can monitor the status of extensions and pick up calls ringing those extensions.

Call History

  or 

Opens the Call History tab in the Directories Area where you can view and search past call history records. 

Calls on Hold

  or 

Opens the Calls on Hold tab in the Queued Calls Area where you can view and retrieve the calls you have put on hold. 

Chat

Not available

Opens the Chat tools window to view or send chat messages.

Emergency Call Log

  or 

Opens the Emergency Call Log tools window where you can view information about emergency calls. 

Guest Services

  or 

Opens the Guest Services tools window where you can display, change or enter room information in a Hotel/Motel installation. 

 Incoming Calls 

  or 

Opens the Incoming Calls tab in the Queued Calls Area where you can view and answer incoming calls. 

 Mute 

  or 

Allows you to mute a call during a conversation to prevent the other party from hearing you.  See Mute Calls. 

 My Call History 

  or 

Opens the My Call History tab in the Directories Area where you can view and search past call history records for the calls handled by you. 

 My Queued Calls 

  or 

Opens the My Queued Calls tab in the Queued Calls Area where you can view and retrieve incoming, held, transferred, and parked calls. 

 Pager 

  or 

Allows you to access paging equipment for making announcements. See Paging. 

 Parked Calls 

  or 

Opens the Parked Calls tab in the Queued Calls Area where you can view and retrieve calls that you parked against an extension. 

 Phone Book 

  or 

Opens the Phone Book tab in the Directories Area where you can search your system’s directory for people and extensions. 

 Recover 

  or 

Allows you to recover the last call you transferred.  See Transfer and Retrieve Calls. 

 Report Problem 

  or 

Allows you to capture log information to aid in problem resolution. 

 Retrieve 

  or 

Allows you to retrieve an incoming, held, transferred or parked call displayed in the Queued Calls area by pressing the retrieve key, and then dialing the ID number of the queued calls entry. You can also retrieve the longest held call by pressing the retrieve key, and then dialing the star key (*).  For more details see Answer Calls, Hold and Retrieve Held Calls, Transfer and Retrieve Calls and Park and Retrieve Parked Calls. 

 Scratch Pad 

  or 

Opens the Scratch Pad tools window where you can save or access personal information such as your own speed dial numbers. 

 Tones 

  or 

Allows you to send subsequently dialed digits as tones to access special services such as voice mail. See Generate Tones During a Call. 

 Transferred calls 

  or 

Opens the Transferred Calls tab in the Queued Calls Area where you can view and retrieve the calls that you have transferred, which are ringing an extension. 

 Voice Mail 

  or 

Allows you to transfer an active call directly to the requested party’s voice mailbox. See Transfer a Call to a Voice Mailbox