Add, modify, and delete users

To add a user or administrator:

1. Click Users → Add New.

2. User Profile
   Enter the user details. Fields marked with an asterisk (*) are required. Enter a minimum of 4 characters for the Username.
   If you are adding an administrator, click the Is this user an administrator? check box.
   Click Next.

3. Service Plan:
   Click Select to choose a phone plan for the user.
   Click Next.

4. Service Programming:
   Select the service details for the user. Fields marked with an asterisk (*) are required.

   When you create an ACD Hotdesk user with a softphone, a shared device is automatically created for the user.
   If you select a basic plan that does not include voicemail, you can still forward calls to voicemail (Call Handling Rules) however the calls will go to your corporate voicemail.

   Click Next.

5. Phones:
   From the Phone Type drop-down list, select the type of phone for this user.
   (Optional): From the Select a predefined key template to be applied to this phone drop-down list, choose a key template for the primary phone. Phone key templates apply to the primary phone only.
   (Optional): Enter the MAC Address of the phone.
   Click Next.

6. Phone Keys (optional):
   When you choose a MiNet phone type, a step is added to allow you to program the phone keys. You can also edit the Prime phone key and specify the Ring type on all phones that allow key programming.
   When you select a MiNet Phone type for example the 5330e IP, you can program the phone keys as follows:
   a. Click a key on the phone diagram.
   b. Select what should happen when a phone user presses the key.
   c. Click OK.
   d. Repeat steps a to c to program other keys.
   e. Click Save.

7. Advanced:
   Select the external number settings.
   (Optional) Select the Voicemail settings. For example, Feature COS.
   Select the call handling rules.

8. Click Save.

To modify a user or administrator:

1. Click Users and then click the user's name.
   To display only users, select Search Users.
   To display only administrators, select Search Administrators.

2. Select the details that you want to modify from the task menu bar, for example, Phones.

   Only similar types of bundles are listed in the Service Plan tab.

3. Make the changes and then click Save.

To delete a user or administrator:

1. Click Users.
   To display only users, select Search Users.
   To display users by service plan or site, Search by Service Plan or Site.
   To display only administrators, select Search Administrators.

2. Select one or more check boxes for the user you want to delete.

3. Click Delete.

   A message is displayed that deleting the users belonging to n group(s) takes n mins. The time mentioned might deviate from -5 to +5 minutes.

   If an error message "Problem from removing extension from remaining Groups on MiVB ......." is displayed, then there are some changes done at the MiVoice Business. To resolve this issue, perform To modify a Group, else contact Support.