ACD Greetings (RAD) resiliency

An ACD Greeting is programmed as resilient when there is a secondary (resilient) controller on its Site.

Create the RAD Greetings

Follow the instructions in Program ACD greetings to program ACD Greetings for a Customer. As long as there is a resilient controller in the site selected for the ACD Greeting, the greeting will be programmed on both the primary and secondary controller.

Customer Administrator Portal uses SFTP to upload audio files for MiVoice Business 9.0 version and up. To use SFTP, configure the Voice Admin Password in Edit a Platform Group .

If you need to use a secondary system of a resilient pair as a primary system for a site, different RAD port range should be programmed on Management Portal for Primary and Secondary MiVoice Business. Failure to do so results in greetings getting overwritten.

In MiVoice Business, on secondary MiVoice Business, same ports should be programmed as Primary MiVoice Business and its ports need to be programmed as per its own range.

When Management Portal configures a resilient greeting, it uses the same ports on both primary and secondary. These ports are taken from the primary port list regardless of secondary ports configured.

When creating an ACD Greeting, if you select a site with a resilient controller, you will not be able to record a greeting using the keys on your telephone.

Changing the secondary controller

A Site can be edited and the secondary controller can be changed while editing the Platform Group:

If the Site did not have a secondary controller and you edit the site and add a secondary controller, all ACD Greetings created through the MiCloud Management Portal will be programmed on the secondary.

Once the Site is created, it cannot be edited.

ACD Music on Hold resiliency

ACD Music on Hold is programmed as resilient when there is a secondary (resilient) controller on its Site.

Create the ACD Music On Hold

Follow the instructions in Program ACD Music on Hold to program ACD Music On Hold for a Customer. As long as there is a resilient controller in the site selected for the ACD Music On Hold, it will be programmed on both the primary and secondary controller.

Changing the secondary controller

A Site can be edited and the secondary controller can be changed while editing the Platform Group:

If the Site did not have a secondary controller and you edit the site and add a secondary controller, all ACD Music On Hold created through the MiCloud Management Portal will be programmed on the secondary.

Once the Site is created, it cannot be edited.