Performing a Full Install

A Full Install requires multiple system reboots, during which call processing is halted. To minimize service outage on resilient systems, resilient devices are automatically transferred to their secondary controller. If the Software Installer detects such devices, it will prompt you to start the transfer either immediately or after a specified waiting period elapses. An immediate transfer terminates any active calls. Waiting allows time for users to complete their calls before they are terminated.

NOTES

• MCD Release 4.1 uses SDS instead of OPS Manager to synchronize the telephone directory (TelDir) in a clustered environment. As such, all systems in the cluster must be running Release 4.1 for TelDir synchronization to work. For more information, see "RDN Synchroniation" in the MiVoice Business System Administration Tool Help. See also, Knowledge Base article 09-3070-00008, "Migrating to RDN Synchronization via SDS."

• A Backup Failure or Berkeley Database audit alarm will prevent a software install from proceeding. For more information on these alarms and how to resolve them, see “Alarm Categories” in the System Administration Tool Help for MiVoice Business.

To perform a Full Install:

1. Copy the software load to your PC or other location accessible by the Software Installer. See the Release Notes on Mitel Online for more detailed instructions on retrieving and loading the software image.

2. Launch the Software Installer.

3. Select the appropriate MiVoice Business variant from the initial screen.

4. Enter the required IP address (or DNS Host Name) and login information.

5. In the Identification Screen, enter the following:

6. MiVoice Business IP Address or DNS Host Name of the controller that you want to upgrade

7. System Login ID

8. System Password.

6. Click Next. The Task Definition Screen appears.

7. In the Task Definition Screen, click Perform Full Install.

8. Select the FTP server to use transfer the software files.

9. Do one of the following:

10. If using an external FTP server, enter the server IP address and login credentials.

11. If using the FTP server in the MiVoice Business system, enter the full path to the software load in the MiVoice Business Software location box or navigate to it using Browse.

10. Click Next. The Upgrade Options Definition Screen appears. The version of the software load at the specified location is displayed.

11. Configure the following task options, as required:

8. Backup (required): creates a database backup file;

9. Embedded Voice Mail (optional): installs voice mail prompts in selected languages;

10. Help Files (recommended): installs Help files for the MiVoice Business System Administration Tool;

11. Configure (optional): changes the License and Option configuration information;

12. Restore (required): restores the database;

13. Resilient Device Transfer (required): schedules the transfer of resilient devices to their secondary controller (applies to systems with resilient devices only)

12. Click Next. The In-Progress screen displays.

13. Click Start to begin the installation.

You can press Stop to suspend an upgrade in progress and resume it later. For more information, see  Stopping and Resuming an Upgrade or Full Install.