Manage MiVoice Business Subscription Ed.02 Licensing Bundles

Note: This topic does not apply to MiVoice 5000, MiVoice MX-ONE, and MiVoice Office 400 communication platforms. For these communication platforms, you provision MiCollab users with licenses from the call manager administrator interface by assigning roles to the users.

This topic covers the following tasks:

Note: Templates are only applied during the creation of new users. If you apply a MiVoice Business Subscription license bundle to an existing user, upgrade a user’s license bundle, or swap user bundles, you must manually assign the phone and application services.

Assigning MiVoice Business Subscription Ed.02 Licensing Bundles

You can assign MiVB Subscription Ed. 02 licensing bundles:

  • directly to an existing user entry from the User License Bundle field in the User tab

  • by applying one of the default roles when you create a new user with Quick Add or Bulk User Provisioning.

  • by adding custom templates that specify a MiVoice Business Subscription licensing bundle (Entry, Elite CX, Premium, or Telephony) and then using Quick Add or Bulk User Provisioning to apply the template during the creation of new users.

Note: If all the available MiVoice Business Subscription license bundles for a specific bundle type (Entry, Elite CX, Premium, or Telephony) are in use, you will receive a licensing violation message if you attempt to assign another one of those license bundles (that is, you cannot assign a bundle to a user if the in-use bundle count is already equal to the licensed bundle count). The system displays the number of "available" user licenses and the number "currently used" in the server-manager interface under Applications on the Licensing Information page.
Note: In MiCollab Release 7.0 and later, you manage a user's Multi-Device User Group from the MiVoice Business system administration tool.

Assign MiVB Telephony Bundle

To assign a user who currently has no bundle with the MiVB Telephony bundle:

  1. In the Users and Services directory, select the user and click Edit.
  2. In the User tab, set the User License Bundle field to MiVB Telephony (Ed.2) and click Save.
  3. In the Phones tab, add one phone with Service Label set to Full. Enable one phone with an External Hot Desk License.
  4. In the MiCollab Client tab, set the Feature Profile to MiVB Telephony (Ed.2).
  5. In the NuPoint Unified Messaging tab, click Add New Mailbox. Set the Feature COS field to 14 and check one or both Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

If EMEM is configured, and for the EMEM feature to work, refer to Program the MiVoice Business Embedded VoiceMail section in MiVoice Business -System Administration Tool Online Help. More details on EMEM can be referred from the System Properties table under MiVoice Business Network Element Field Descriptions.

Assign MiVB Entry Bundle

To assign a user, who currently has no bundle, with the MiVb Entry bundle:

  1. In the Users and Services directory, select the user and click Edit.
  2. In the User tab, set the User License Bundle field to MiVB Entry (Ed.2) and click Save.

  3. In the Teleworker tab, click Add Teleworker Service and select the Deskphone or Softphone extension.

  4. In the Phones tab, add up to three phones with Service Levels set to "Multi-device". In the MiCollab Client tab, assign another phone as a Desk phone extension and the other as a Softphone extension. Note that the Softphone extension must be assigned with a device type of UC Endpoint, App Server Port, or a SIP phone device in the Phones tab.

  5. In the NuPoint Unified Messaging tab, click Add New Mailbox. Set the Feature COS field to 14 and check one or both Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

    If EMEM is configured, and for the EMEM feature to work, refer to Program the MiVoice Business Embedded VoiceMail section in MiVoice Business -System Administration Tool Online Help. More details on EMEM can be referred from the System Properties table under MiVoice Business Network Element Field Descriptions.

  6. In the MiCollab Client tab, set the Feature Profile to MiVB Entry (Ed.2).
  7. Log in in MiVoice Business and configure the user in a Multi-device Group type Entry.

Assign MiVB Premier Bundle

To assign a user, who currently has no license, with the MiVB Premier bundle:

  1. In the Users and Services directory, select the user and click Edit.

  2. In the User tab, set the User License Bundle field to MiVB Premium (Ed.2) and click Save.

  3. In the Phones tab, add up to three phones with Service Levels set to "Multi-device". In the MiCollab Client tab, assign another phone as a Desk phone extension and the other as a Softphone extension. Note that the Softphone extension must be assigned with a device type of UC Endpoint, App Server Port, or a SIP phone device in the Phones tab.

  4. In the NuPoint Unified Messaging tab, click Add New Mailbox. Set the Feature COS field to 14 and check one or both Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

    If EMEM is configured, and for the EMEM feature to work, refer to Program the MiVoice Business Embedded VoiceMail section in MiVoice Business -System Administration Tool Online Help. More details on EMEM can be referred from the System Properties table under MiVoice Business Network Element Field Descriptions.

  5. From the User License Bundle dropdown field, set the license bundle to MiVB Premium (Ed.2).

  6. In the Audio, Web and Conferencing tab, click Add Service and select the Desk phone extension.

  7. In the Teleworker tab, click Add New Teleworker and select the Deskphone or Softphone extension.

  8. Reach through to the MiVoice Business and configure the user in a Multi-device Group of type "Premium".

Assign MiVB Elite CX Bundle

To assign a user, who currently has no license, with the MiVB Elite CX bundle:

  1. In the Users and Services directory, select the user and click Edit.

  2. In the User tab, set the User License Bundle field to MiVB Elite CX (Ed.2) and click Save.

  3. In the Phones tab, add up to three phones with Service Levels set to "Multi-device". In the MiCollab Client tab, assign another phones as a Desk phone extension and the other as a Softphone extension. Note that the Soft phone extension must be assigned with a device type of UC Endpoint, App Server Port, or a SIP phone device in the Phones tab.

  4. In the NuPoint Unified Messaging tab, click Add New Mailbox. Set the Feature COS field to 14 and check one or both of the Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

  5. In the MiCollab Client tab, set the Feature Profile to MiVB Elite CX (Ed.2).

  6. In the Audio, Web and Conferencing tab, click Add Service and select the Desk phone extension.

  7. In the Teleworker tab, click Add New Teleworker and select the Deskphone or Softphone extension.

  8. Reach through to the MiVoice Business and configure the user in a Multi-device Group of type "Elite CX".

Removing MiVoice Business Subscription Ed.02 Licensing Bundles

To remove a MiVoice Business Subscription licensing bundle from a user, set the User License Bundle field in the User tab to blank. After you set the license bundle to blank, delete the phones from the user. When you delete a phone, the services associated with that phone are also deleted.

Upgrading a MiVB Subscription Licensed User to the Next Bundle Level

You can upgrade an existing UCC licensed user to a higher level license by changing the UCC licensing bundle in the User tab. For example, you could upgrade a user from MiVB Telephony to MiVB Entry bundle.

The different types of upgrades that can be performed on MiVB Subscription Licenses are:

  • Upgrade from MiVB Entry (Ed.02) to MiVB Telephony (Ed.02) license bundle

  • Upgrade from MiVB Telephony (Ed.02) to MiVB Entry (Ed.02) license bundle

  • Upgrade from MiVB Telephony (Ed.02) to MiVB Elite CX (Ed.02)/MiVB Premiere (Ed.02) license bundle

  • Upgrade from MiVB Entry (Ed.02) to MiVB Elite CX (Ed.02)/MiVB Premiere (Ed.02) license bundle

  • Upgrade from MiVB Elite CX (Ed.02)/MiVB Premiere (Ed.02) to MiVB Telephony (Ed.02)

Upgrade from MiVB Entry (Ed.02) to MiVB Telephony (Ed.02) license bundle

  1. In the Users and Services tab, select the user and click Edit.

  2. In the User tab, set the User License Bundle to MiVB Telephony (Ed. 2) bundle and click Save.

  3. In the MiCollab Client tab, enter the Deskphone extension and set the Feature Profile to Default Feature Profile.

  4. Reach through to the MiVoice Business and change the user's group programming from Multi-device Group - External Twin to Standard.

Upgrade from MiVB Telephony (Ed.02) to MiVB Entry (Ed.02) license bundle

  1. In the Users and Services tab, select the user and click Edit.

  2. In the User tab, set the User License Bundle to MiVB Entry (Ed. 2) bundle and click Save.

  3. In the MiCollab Client tab, assign the Deskphone and Softphone extension and set the Feature Profile to MiVB Entry (Ed. 2).

  4. In the Audio, Web and Conferencing tab, click Add Service and select the Desk phone extension

Upgrade from MiVB Telephony (Ed.02) to MiVB Elite CX (Ed.02)/MiVB Premiere (Ed.02) license bundle

  1. In the Users and Services tab, select the user and click Edit.

  2. In the User tab, set the User License Bundle to MiVB Entry (Ed. 2) bundle and click Save.

  3. In the MiCollab Client tab, enter the Deskphone and Softphone extensions and set the Feature Profile to MiVB Elite CX (Ed. 2)/ MiVB Premier (Ed. 2).

  4. In the Audio, Web and Conferencing tab, click Add Service and select the Deskphone extension.

Upgrade from MiVB Entry (Ed.02) to MiVB Elite CX (Ed.02)/MiVB Premiere (Ed.02) license bundle

  1. In the Users and Services page, select the user and click Edit.

  2. In the User tab, set the User License Bundle to MiVB Elite CX (Ed. 2)/ MiVB Premier (Ed. 2) bundle and click Save.

  3. In the MiCollab Client tab, enter the Deskphone and Softphone extensions and set the Feature Profile to MiVB Elite CX (Ed. 2)/ MiVB Premier (Ed. 2).

  4. In the Audio, Web and Conferencing tab, click Add Service and select the Deskphone extension.

Upgrade from MiVB Elite CX (Ed.02)/MiVB Premiere (Ed.02) to MiVB Telephony (Ed.02)

  1. In the Users and Services page, select the user and click Edit.

  2. In the User tab, set the User License Bundle to MiVB Telephony (Ed. 2) bundle and click Save.

  3. In the MiCollab Client tab, enter the Deskphone extension and set the Feature Profile to Default Feature Profile.

  4. In the Audio, Web and Conferencing tab, delete AWV services from the user.

  5. Reach through to the MiVoice Business and change the user's group programming from Multi-device Group - "External Twin" to "Standard".

Parent topic: MiVoice Business Subscription Ed.2 Licensing
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