MiVoice Office Settings

When this feature is enabled, all outgoing calls are connected to the closest GSM cellular network via your mobile phone’s native dialer instead the MiVoice Office app. All incoming calls are answered via your mobile phone's native dialer too. During a GSM call, the calling features on the blue MiVoice Office call screen are not supported. When this feature is disabled, calls are placed and received over a Wi-Fi or LTE network via the blue MiVoice Office call screen and all calling features are supported.

Note the following requirements, limitations, and characteristics for calls placed and received over a GSM network:

• GSM calls require configuration of the MiVoice Office 400 PBX for your Mitel CloudLink account. For details, see the Configure GSM Call Through Feature section of either of the two Configure MiVO400 PBX topics located here and here.
• When the following dialog appears while placing a GSM call, tap the Call option to give the app permission to place the call. The phone number displayed in this dialog is not the number you are calling, it is an internal routing number that also appears in your mobile phone's native call history (Recents) screen.
  
  

  

  
  
• You cannot block your outbound caller ID. This means you cannot dial a block caller ID code (e.g. *67) before placing a GSM call and cannot enable a setting on your phone (or on a website or app used to manage your phone) to block your caller ID.
• Your outbound caller ID displays the DDI phone number of your MiVoice Office desk phone.

Enable this option to prevent the MiVoice Office application from remaining idle, thereby preventing the Android OS from putting the application in Doze Mode or App Standby.

Please send your suggestions to help Mitel improve the app. Tap Submit Feedback, type your idea in the first text box, tap the Post a new idea button (if it appears), select a category from the menu below, enter a description of your idea, enter your email address, tap the terms of service check box, and tap the Post idea button.

We want to know when you experience any issues while using the app. Tap Report Issue, describe “what went wrong,” enter the steps needed to reproduce the issue, and tap SEND.

• While submitting a problem report, provide as much information as possible. This will help troubleshoot your problem quickly. Specific details are needed to correctly investigate and resolve an issue.
• Date, time, device information, and logs are collected as part of your problem report.
• After you report an issue, the onsite Support Contact for your account will receive an email notifying that you have reported a problem. The onsite Support Contact, while investigating the issue, might reach out to you for additional information.
• If your Support Contact needs assistance to resolve your issue, they will escalate the report through their standard support procedures.
• You can follow up directly with your onsite Support Contact for updates about your report.

You can choose the background color you want displayed on your app. Just tap Theme, tap the desired color (adds a check mark), and tap the back arrow.

If you want to learn more about using the, tap Need Help? to open the MiVoice Office help.

You should logout only when you do not want to receive any more notifications of calls and chats. When you log back in, all of your calls, chats, and contacts will be there for you to access again.

The version of the app that is installed on your mobile device is displayed at the bottom of the Settings screen. Tap the Version number to see more details about the current version. In the System Profile screen that opens, you can change the Log Level if you are working with Mitel support to troubleshoot an issue.