App Permissions
After
installing and registering the Mitel MiVoice Office app, when you
log into the app (named "Mitel Office" on your phone), the use of
certain features will generate on-screen messages asking for permission
to access areas of your mobile phone. To enable the MiVoice Office
app to be fully functional, select the Allow or OK option
for each message that asks for your permission. If you select the Don’t
Allow or Deny option for any of these messages, you will not
be able to use the associated feature(s). The following list describes
each type of permission and the associated feature(s).
- Notifications
(iPhone only) - Allows the app to display notifications when you
receive calls and chats.
- Contacts (iPhone and Android) - Allows the app to access (sync)
the personal contacts you have saved on your mobile phone to communicate
with these contacts from the app.
- Microphone/Record Audio (iPhone and Android) - Allows the app
to record your voice for use during a phone call.
- Phone Calls (Android only) - Allows the app to manage phone
calls and call history.
- Run in the Background (Android only) - Allows the app to run
in the background and stop optimizing battery usage. The app must
be open or running in the backgroundto receive calls and chats.
- Photos (iPhone and Android) - Allows access to your phone’s
stored images to update your avatar or include in a chat.
- Camera/Take Pictures (iPhone and Android) - Allows access to
your phone’s camera to take a picture to update your avatar or include
in a chat.
To change your permissions, open the “Settings”
on your mobile phone (not in the MiVoice Office app) and use the
following guidelines. The exact steps will be different depending
on the OS/iOS version of your phone.
- iPhone users – Open
Settings, find the list of apps installed on your phone, tap Mitel
Office, and change the access setting for the desired feature(s).
- Android users- Open Settings or tap the gear icon, tap Apps
or Application Manager, tap Mitel Office, tap Permissions, and change
the access setting for the desired feature(s).
Badge Notification Number
There is a new
"badge" feature that can be enabled in the Notifications area of
the Settings on your mobile phone. This feature displays a number
over the MiVoice Office app icon on the home screen of your phone.
This number indicates the total of your missed calls plus unread
chat messages. To enable this feature, do the following for your
type of mobile phone:
- For Android phones, go to Settings
> Notifications, enable the "App icon badges" setting, and select
the "Show with number" option. (The "App icon badges" setting is
enabled for all apps, but you can disable it for an individual app
by selecting that app in Notifications.)
- For iPhones, go to Settings > Notifications, select Mitel Office
and enable the "Badges" setting.
Call Notifications
Incoming calls generate
different on-screen notifications depending on a variety of scenarios
for your MiVoice Office app and your mobile phone. To learn more,
see the iPhone or Android section of Answer or Decline a Call.
Chat Notifications
Incoming chats generate
different on-screen notifications depending on a variety of scenarios
for your MiVoice Office app and your mobile phone. To learn more,
see the iPhone or Android section of Respond to a Chat.