ACD with SIP Softphone

ACD with SIP Softphone has been added to the Bundles to create as a Primary Phone. See Plan bundles for customers.

Support for 6905 IP and 6910 IP Phone Sets and 6970 Conference Phone

MiCloud Management Portal now supports 6905 IP and 6910 IP phone sets and 6970 conference phone. See Supported Phones and How Reporting Works.

Multiple MiCollab platforms within a network

Medium-Large Business (MLB) customers can create multiple instances of the MiCollab platform within a network. For example, a customer with over 5000 users, several large sites, and many retail outlets may want to set up one MiCollab platform for each business unit.

SSH File Transfer Protocol (SFTP) to upload Greeting Files

The greeting files are uploaded using SFTP for MiVoice Business 9.0 version and up. Greeting files are used in Music On Hold (MOH), ACD RAD Greetings, Auto Attendants, and General Mailbox.
To use SFTP, the following configurations are required:
- Enable SSH in MiVoice Business MSL. See ACD Greetings and Music on Hold.
- Configure Voice Admin Password in Management Portal. See Edit a Platform Group .

MiVoice Business 9.0 Time Zone Support

The Service Provider Administrator will set the Time Zone manually in MiVoice Business MSL when the MiVoice Business version is 9.0 or higher. See here.