Logging in and out of the MiVoice Office application is easy to do. Follow the Log In and Log Out instructions below. When you log out, you will no longer receive any notifications for incoming calls and chat messages. The next time you log in, all of your calls, chats, and contacts will be there for you to access.
Tip: All features described in the online help for the MiVoice Office application require being logged into the application.
Log In
Note:
- MiVoice Office Mobile Application does not support Single Sign-On (SSO).
- When you log in to the MiVoice Office application for the first time after installation:
- The use of certain features will generate on-screen messages asking for permission to access areas of your mobile phone. To learn more, see Permissions and Notifications.
- You will be alerted to verify your mobile number. You must verify your mobile number if you want to use the Use GSM functionality.
- Open "Mitel Office" on your phone and tap Login. The Mitel user login page is displayed.
- Enter the email address (specified in the account for the user) in the Enter your email address field, and tapNext. If your email address is registered with multiple customer accounts, a Multiple accounts located. Additional account information needed to proceed message is displayed and the Account ID field appears. Enter the Account ID, and tapNext.
- Enter the password you specified while registering your account in the Password field, and tap Next to log in to the application. See Register Your Mitel MiVoice Office App for more details about how to register a user.
Note: If you forget your password, see Forgot Your Password? to learn how to set a new password.
Log Out
Follow the instructions specific to your type of mobile phone.
- iPhone
- On the navigation bar at the bottom of the Home screen, tap the
icon. - Tap Logout at the bottom of the list.
- On the navigation bar at the bottom of the Home screen, tap the
- Android
- On the Header bar at the top of the Home screen, tap the navigation menu icon (
) on the left. - In the navigation menu that opens, tap Settings.
- Tap Logout at the bottom of the list.
- On the Header bar at the top of the Home screen, tap the navigation menu icon (
Note:
- If there are problems with your Wi-Fi or cellular network connectivity, you may see a “device offline” or “call service not available” message. When this occurs, you may be unable to log into the app. If this issue persists, contact your IT administrator.
- If you do not have the necessary licenses, a No License Available alert appears when you try to log in to the MiVoice Office application and you are unable to log in. Contact your IT administrator for information about the necessary licenses. You can view the necessary licenses in the section Add CloudLink App Users in Configure MiVO400 on Standalone Platform or Configure MiVO400 on SMBC Platform (depending upon the platform where you have deployed the app).
Warning: Use of the MiVoice Office app is limited to one mobile device at a time. If you have the app installed on multiple devices, do not log into the app on more than one device at the same time.