Groups

    Groups are typically company departments such as Support, Sales, Marketing. Organize staff into groups so that there is one number to reach members of the group. For example, you could have a sales team and group their phones together under one directory number.

    From the Groups view you can add and modify groups to the system, and also delete them from the system.

    Add a group

    Add Groups by following a series of steps highlighted in the task menu bar. The following image shows that the Administrator is at step 3 of the Add New Group task.

    images/edocs.mitel.com/UG/EN/Oria/5.3/Customer_Administrator_Portal_Help/Content/new_group_606x56.png

    To add a Group:

    1. Click Groups and then click Add New.
      Group Profile:

    2. Enter a unique name for the group and select the group type. Fields marked with an asterisk (*) are required.

    3. Click Next.
      Group Programming:

    4. Select the location, number(s), and extension for the group.

    5. (optional) Click the Enable Voicemail check box to enableVoicemail and then enter your Voicemail passcode and email forwarding details.

    6. Click Next.
      Group Members:

    7. Using the search box, add members to the group.
      Note: When you start adding members to a group, you can enter any number for a member that you want. However, that number must already exist in the system, for example as a speed dial or a device created in MiVoice Business.

    8. Select the ring type for the group.

    9. Click Next.
      Advanced Settings:

    10. (optional) Select the voicemail settings:

      1. Click Voicemail Settings.

      2. Choose the mailbox type, where you want callers forwarded when they dial 0, how long to keep messages before they are deleted, the maximum number of messages to hold in your mailbox, and whether you want embedded UM enabled.

    11. Select the call handling rules:

      1. Click Call Handling Rules.

      2. Choose options for handling calls when unable to answer, on another call, during the day, at night, and on an alternative night.

      3. Save your settings.

    Modify a group

    When you need to add or update group members or settings, click the appropriate tabs on the menu bar. The following image shows that the Administrator is at step 1 of the Sales group tasks.

    images/edocs.mitel.com/UG/EN/Oria/5.3/Customer_Administrator_Portal_Help/Content/Resources/Images/modify-group_585x148.png

    To modify a Group:

    1. Click Groups and then click the group's name.

    2. Select the details that you want to modify from the task menu bar, for example Group Members.

    3. Make the changes and then click Save.

    Delete a group

    When you no longer need a group, you can remove it from the system.

    images/edocs.mitel.com/UG/EN/Oria/5.3/Customer_Administrator_Portal_Help/Content/Resources/Images/delete-group_596x130.png

    To delete a Group:

    1. Click Groups.

    2. Click the check box for the Group you want to delete.

    3. Click Delete.