Shared devices are phones that are shared among multiple users in locations such as lobbies and offices. For example, a desk that is shared by office workers on different shifts with each worker having their own personal phone settings.

Note: When you create an ACD Hotdesk user with a softphone, a shared device is automatically created for the user.

To add a shared device:

1. Click Shared Devices and then click Add New.

2. Fill in the fields and click Save.

Note: The MAC address is located on the back of the phone. For example: 01-80-C2-00-00-10.

To change a shared device:

1. Click Shared Devices and click device you want to edit.

2. Edit the fields and click Save.

To remove a shared device:

1. Click Shared Devices and select the device.

2. Click Delete.