Resend the welcome email

The Resend Welcome Email option is available in the Customer Administrator Portal for single and multi-user selection. Portal and MiCollab passwords are reset to system generated passwords when you resend the Welcome e-mail.

If you need to resend the Welcome e-mail to more than 25 uses, resend it from the Service Provider Portal using maintenance commands. See "Bulk resend the Welcome e-mail" for details.

To resend the Welcome email:

  1. From the Customer Administrator portal, click the Users tab and select the recipient for the email message.

  2. In the Select an Action drop-down list, click Resend Welcome Mail.

You can also create and assign other e-mail templates, for example, important notifications such as password updates, voicemail updates and so on. Any email template created and assigned to a Customer is accessible from the Users tab.

Bulk resend the Welcome e-mail

To resend a Welcome e-mail to more than 25 users, use the maintenance commands.

Step 1 Launch the command page:

  • Login to the Management Portal service provider portal (http://xx.xx.xx.xx/konos/sp/spLogin.do). Replace xx.xx.xx.xx with the Management Portal server IP address or FQDN.

  • Enter this URL in the same active service provider browser session (https://xx.xx.xx.xx/konos/commands.jsp) Replace xx.xx.xx.xx with the Management Portal server IP address or FQDN. This will open up Management Portal Service Provider maintenance command window.

Step 2 Run one of the following RESEND WELCOME EMAIL commands:

To resend the Welcome mail for one bundle and one customer:

  1. Make sure that bundle is assigned to the customer.

  2. Run the following command and click on Submit.
    $$RESEND WELCOME EMAIL$$ <BN1>|<CUSTWEBID1>

  3. Replace following variables…

  • BN1 with Bundle Name

  • CUSTWEBID1with Customer Web-ID.

  • Semi Colon (;) should be used as delimiter/separator between bundle name and same should be used in case of Customer Web-Ids.

  • Set of Bundle names and set Customer Web-Ids should be separator by Pipe (|).

Example:

$$RESEND WELCOME EMAIL$$ Entry3PhoneNextGenBundle|CQ001

To resend the Welcome for one bundle and multiple customers:

  1. Make sure that all the bundles are assigned to all the customers.

  2. Run the following command and click on Submit.
    $$RESEND WELCOME EMAIL$$ <BN1>|<CUSTWEBID1>;<CUSTWEBID2>;<CUSTWEBID3>

  3. Replace following variables…

  • BN1 with Bundle Name

  • CUSTWEBID1, CUSTWEBID2, CUSTWEBID3 with Customer Web-ID. Semi Colon (;) should be used as delimiter/separator between bundle name and same should be used in case of Customer Web-Ids.

  • Set of Bundle names and set Customer Web-Ids should be separator by Pipe (|).

Example:

$$RESEND WELCOME EMAIL$$ Entry3PhoneNextGenBundle|CQ001;CQ002;CQ003

To resend the welcome mail for multiple bundles and multiple customers:

  1. Make sure that all the bundles are assigned to one of the provided customer.

  2. Run the following command and click on Submit.
    $$RESEND WELCOME EMAIL$$ <BN1>;<BN2>;<BN3>|<CUSTWEBID1>;<CUSTWEBID2>;< CUSTWEBID3>

  3. Replace following variables…

  • BN1, BN2, BN3 with Bundle Name

  • CUSTWEBID1, CUSTWEBID2, CUSTWEBID3 with Customer Web-ID.

  • Semi Colon (;) should be used as delimiter/separator between bundle name and same should be used in case of Customer Web-Ids.

  • Set of Bundle names and set Customer Web-Ids should be separator by Pipe (|).

Example:

$$RESEND WELCOME EMAIL$$ Entry3PhoneNextGenBundle;Stand4PhoneNextGenBundle |CQ001;CQ002;CQ003