MiVoice Border Gateway

There are four classes of alarms: CRITICAL, MAJOR, MINOR, and NONE. Some of the alarm threshold levels are programmable. The following describes the various alarm classes. The color in brackets [color] indicates the color for single alarm LED systems.

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Alarm Status Status Description
Critical [Red] This is a total loss of service which demands immediate attention. A critical alarm invokes system-fail transfer. This LED is on when there is a critical Alarm, during Power Up, Reset or initialization, or when the license violation level is Critical or System Lock
Major [Orange] This is a total loss of service which demands immediate attention. A critical alarm invokes system-fail transfer. This LED is on when there is a critical Alarm, during Power Up, Reset or initialization, or when the license violation level is Critical or System Lock.
Minor [Yellow] A minor alarm is any fault which does not fall in either of the above two classes. Whenever the system is not 100% operational, a minor alarm is raised. This may require the attention of a crafts person but is not urgent. Examples of a minor alarm include the loss of a single line or trunk circuit or the loss of one circuit switch link. This LED is on when there is a minor Alarm, during Power Up or Reset, or when the license violation level is Minor.
All [None] No active alarm, or when the license violation level is Clear or Warning.

If an Alarm is Present on MiVoice Border Gateway (MBG)

  1. In the upper right corner of the MSL Server Manager Page, click on the Alarm notification. The Event Log page displays.
  2. Click Clear Alarms to clear all alarms, or click Clear next to the specific alarm to clear.

To view a list of all alarms and events, click Event viewer in the left navigation pane under Administration.

MiVoice Border Gateway Alarms

The following is a list of MiVoice Border Gateway alarms:

Bandwidth Limit master conflict SIP Call Terminated
Cluster Disconnected Peer Max Channels Exceeded SIP Trunk ICP Side Down
Cluster Tug Rejected Max Taps Exceeded SIP Trunk Remote Side Down
Excessive Jitter Max Transcoding Exceeded Tug Absent
File Download Failed Max Teleworkers Exceeded Tug Crashed
HTML App Missing Max Users Exceeded Tug Error
Installer Password Rejected One-way Audio UCA SSL Config Failure
License Check Progress Alarm