MiVoice Business Alarms

The system alarms contain constant, up-to-date records of all detected faults. Maintenance personnel may view the system alarms at any time via the System Administration Tool. If an alarm threshold is reached, the system raises an alarm condition. The alarm condition remains until the fault is corrected. An entry is made in the Maintenance Log upon any change in the alarm status.

There are four classes of alarms: CRITICAL, MAJOR, MINOR, and NONE. Some of the alarm threshold levels are programmable. The following describes the various alarm classes. The color in brackets [color] indicates the color for single alarm LED systems.

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Alarm Status Status Description
Critical [Red] This is a total loss of service which demands immediate attention. A critical alarm invokes system-fail transfer. This LED is on when there is a critical Alarm, during Power Up, Reset or initialization, or when the license violation level is Critical or System Lock
Major [Orange] This is a total loss of service which demands immediate attention. A critical alarm invokes system-fail transfer. This LED is on when there is a critical Alarm, during Power Up, Reset or initialization, or when the license violation level is Critical or System Lock.
Minor [Yellow] A minor alarm is any fault which does not fall in either of the above two classes. Whenever the system is not 100% operational, a minor alarm is raised. This may require the attention of a crafts person but is not urgent. Examples of a minor alarm include the loss of a single line or trunk circuit or the loss of one circuit switch link. This LED is on when there is a minor Alarm, during Power Up or Reset, or when the license violation level is Minor.
All [None] No active alarm, or when the license violation level is Clear or Warning.

If an Alarm is Present on MiVoice Business

If the system is showing an alarm:

  1. Log in to MiVoice Business and launch the System Administrator Tool.
  2. From the navigation pane, select Maintenance and Diagnostics > Alarms.
  3. Click Alarm Details.

    This will show you any/all alarms on the system.

To see alarms on other systems in the same Administration Group:

  1. Select the system from the Show form on list in the top-right corner of the window
  2. Click Go.

MiVoice Business Alarms

The following is a list of MiVoice Business alarms:

Audit Failure FPGA SFT Zones
Backup Failure FSK SYSID Mismatch
Bootrom I2C Failure SysMem Used (MB)
CC Memory Avail ICP Comms SDS Sharing
CESID Lic Violation Security
CP Applications Lines SIP Link
CP Channels Media Gateway Stale Tasks
CP Devices MSP430 failure T38 Licenses
Database Status MSP430 Image T38 Load Fail
Digital Links NETSYNC Source TDM Clock
DSP Card Status Network Gateway Temperature
DSP Status PER MSG Link Trunks
DSP II PIDs VM Port Status
DSUMSGLink Power Supply VTG_VM_ERROR
E2T Comms RAID Hard Disk VTG_VMDISK_FULL
Fans Receivers  
Faulty Disk SATA I2C cable