This Alarms Database consolidates the system alarms that may be raised in the context of the Mitel MiCloud solution. It does not preclude its use by product-specific system administrators.
This Alarms Database is targeted for those Service Providers who have Technical Certification on the Mitel product suite deployed in line with the reference architecture being deployed. Additionally, Service Providers will have followed and completed the MiCloud Business for Service Providers Learning Map.
The system alarms contain constant, up-to-date records of all detected faults. Maintenance personnel may view the system alarms at any time via the System Administration Tool for MiVoice Business, or through the MiVoice Border Gateway interface, as appropriate. If an alarm threshold is reached, the system raises an alarm condition. The alarm condition remains until the fault is corrected. An entry is made in the Maintenance Log upon any change in the alarm status.
There are four classes of alarms: CRITICAL, MAJOR, MINOR, and NONE. Some of the alarm threshold levels are programmable. The following describes the various alarm classes. The color in brackets [color] indicates the color for single alarm LED systems.
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| Alarm Status | Status Description |
|---|---|
| Critical [Red] | This is a total loss of service which demands immediate attention. A critical alarm invokes system-fail transfer. This LED is on when there is a critical Alarm, during Power Up, Reset or initialization, or when the license violation level is Critical or System Lock |
| Major [Orange] | This is a total loss of service which demands immediate attention. A critical alarm invokes system-fail transfer. This LED is on when there is a critical Alarm, during Power Up, Reset or initialization, or when the license violation level is Critical or System Lock. |
| Minor [Yellow] | A minor alarm is any fault which does not fall in either of the above two classes. Whenever the system is not 100% operational, a minor alarm is raised. This may require the attention of a crafts person but is not urgent. Examples of a minor alarm include the loss of a single line or trunk circuit or the loss of one circuit switch link. This LED is on when there is a minor Alarm, during Power Up or Reset, or when the license violation level is Minor. |
| All [None] | No active alarm, or when the license violation level is Clear or Warning. |
If the system is showing an alarm:
Click Alarm Details.
This will show you any/all alarms on the system.
To see alarms on other systems in the same Administration Group:
To view a list of all alarms and events, click Event viewer in the left navigation pane under Administration.
The following is a list of MiCloud alarms:
MiVoice Business
| Audit Failure | Lic Violation | SIP Link |
| Backup Failure | CC Memory Avail | Stale Tasks |
| CESID | SysMem Used (MB) | VM Port Status |
| Database Status | SDS Sharing | VTG_VM_ERROR |
| ICP Comms | Security | VTG_VMDISK_FULL |
MiVoice Border Gateway