MiContact Center

MiContact Center and Business Reporter use a centralized alarming system configured in YourSite Explorer. The MiContact Center Maintenance Alarm Dispatcher Service Service is located on the Enterprise Server and performs server maintenance activities as well as controlling all alarming in the network. Alarm notifications are sent for each device that is triggering an alarm and is distributed in the following ways:

• Email: Summary emails are sent to valid email subscribers and list all current, active alarm statuses as well as a list of alarms that triggered the alert. Emails contain the most recent alarm changes followed by a list sorted by priority.
• RSS: An RSS feed is published on the server and can be subscribed to by any RSS reader that has been given access to the server.
• Start Page: A list of currently active MiContact Center alarms with a Knowledge Base article list of descriptions, severities, impacts on contact centers, and troubleshooting information can be viewed on the Start Page of YourSite Explorer. The Start Page displays alarms by priority.

By default, alarms are configured to expire after 24 hours.

Use the 'find-in-page' function of the browser to search for a command based on the page you are viewing. Most browsers launch 'find' using CTRL+F.

If an alarm is present on MiContact Center

1. Log into YourSite Explorer.
2. On the YourSite Explorer Start Page, click the System Information tab.

3. Click Alarms.

   This will show you any/all alarms on the system.

MiContact Center Alarms

The following is a list of MiContact Center and Business Reporter alarms:

General

Configuration

VWM - Visual Workflow Manager

MPS - MiTAI Proxy Server

REP - Reporting

CaR - Call Recording

SMA - Service Monitoring Agent

MAD - Maintenance Alarm Dispatcher

DSS - Data Synchronization Service

IGN - Ignite

ELS - Elasticsearch